Short Answer
If you've cancelled an order before dispatch, or if there's been an issue with your order, contact us and we'll arrange a refund to your original payment method.
When Can I Get a Refund?
- Order cancelled before dispatch — full refund
- Order not received — we'll investigate and refund or resend
- Wrong item received — we'll arrange a replacement and refund if needed
- Accidental payment — if you were charged without completing an order, contact us for a full refund
How Long Does It Take?
Refunds are typically processed within 5–10 working days and will appear on the same payment method you used.
How to Request a Refund
Email us at help@pillsorted.com with:
- Your name and order number
- The reason for the refund
Still Need Help?
Contact us at help@pillsorted.com or call us.